Returns & Exchanges

At JapanToys, we want you to be completely satisfied with your purchase of authentic Japanese collectibles and toys. If your order isn't quite right, you can return most items in their original, unopened packaging within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack the items in their original manufacturer packaging and include all inserts, ensuring the toy remains in mint condition for transit.

3

Ship to JapanToys

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our inspection team confirms the item is unopened and authentic, we will process a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing