Frequently Asked Questions

Everything you need to know about bringing a piece of Japan home.

Are all products authentic and imported from Japan?

Yes, 100%. Every item in our store is sourced directly from authorized manufacturers and distributors in Japan to ensure authenticity and premium quality.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days. We also offer express shipping options via DHL or EMS, which deliver within 3-5 business days.

Will I have to pay customs duties or import taxes?

Customs policies vary by country. Customers are responsible for any import duties or taxes incurred. We recommend checking with your local customs office for specific rates.

What is your return policy for collectible items?

We accept returns within 30 days of delivery. However, items must remain in their original, unopened packaging. Due to their collectible nature, we cannot accept returns on opened products.

How do you ensure fragile figures aren't damaged during transit?

We take extra care in packaging, using high-grade bubble wrap and sturdy double-walled corrugated boxes to ensure your collectibles arrive in pristine condition.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.